Forum Discussion
Solved
PVR Issues Still Continuing...
I've had a PVR is offline connect to home network message for ages. I had an hour conversation with Telus about this and the rep couldn't resolve it. He sent a new Optix TV box thinking it was a har...
This was finally resolved but it took months to get to this point and I am very unhappy with this process. There was no record of previous conversations I had with Telus. No record of the new device that was sent to me. Every time I connected with someone it was like starting from scratch. The workflow isn't tight enough to register new Optix boxes on clients accounts. Dealing with Telus's useless AI who provides prompts only not to understand them when entered in. Trying to get a callback via Message Us service only to be diverted to some other workflow.
This is the second time I had an issue that took months to resolve only the previous one I ended up fixing it myself via Google Gemini.
While I appreciate the Telus Support rep here I shouldn't have to go through this route when the main wayfinding options on the Telus website or app are there.
Yes, seen that, done that. Already spoke to a Telus bloke for an hour, sent a new box, still not working, went through everything in that link again a number of times.
It would probably take 5 minutes for a Telus person to resolve it if they would just come out but seems they want to torture me going through hundred steps on repeat that lead to nowhere.
TELUS_Support
Official Support Team
Official Support TeamHello stevendrowe, would you like us to send you a message in order to send an escalation request for this incident ?
I'll get another callback when I have time and hopefully I will get someone who knows how to resolve it quickly.
- TELUS_Support
Please feel free to send us a private message when you'd like to set that up.
Telus: Can you post some instructions on how to fix this, beyond what you have already which clearly doesn't work. I'm completely exhausted by this issue and you don't seem to have anyone that can fix it. I am not going through yet another 1 hour + conversation with an agent telling me stuff that I have already done multiple times.
