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PVR Issues Still Continuing...
I've had a PVR is offline connect to home network message for ages. I had an hour conversation with Telus about this and the rep couldn't resolve it. He sent a new Optix TV box thinking it was a har...
This was finally resolved but it took months to get to this point and I am very unhappy with this process. There was no record of previous conversations I had with Telus. No record of the new device that was sent to me. Every time I connected with someone it was like starting from scratch. The workflow isn't tight enough to register new Optix boxes on clients accounts. Dealing with Telus's useless AI who provides prompts only not to understand them when entered in. Trying to get a callback via Message Us service only to be diverted to some other workflow.
This is the second time I had an issue that took months to resolve only the previous one I ended up fixing it myself via Google Gemini.
While I appreciate the Telus Support rep here I shouldn't have to go through this route when the main wayfinding options on the Telus website or app are there.
No, I asked you how to book a site visit and you did not respond to that.
I contacted Telus a couple of days ago, again, asking for a site visit but ended up having to book yet another call back, the workflow there really is painfully annoying.
If Telus still can't fix the issue tomorrow I will escalate it via your PM and you can organize a site visit for us.
This was finally resolved but it took months to get to this point and I am very unhappy with this process. There was no record of previous conversations I had with Telus. No record of the new device that was sent to me. Every time I connected with someone it was like starting from scratch. The workflow isn't tight enough to register new Optix boxes on clients accounts. Dealing with Telus's useless AI who provides prompts only not to understand them when entered in. Trying to get a callback via Message Us service only to be diverted to some other workflow.
This is the second time I had an issue that took months to resolve only the previous one I ended up fixing it myself via Google Gemini.
While I appreciate the Telus Support rep here I shouldn't have to go through this route when the main wayfinding options on the Telus website or app are there.
