Forum Discussion
PVR Issues Still Continuing...
I've had a PVR is offline connect to home network message for ages. I had an hour conversation with Telus about this and the rep couldn't resolve it. He sent a new Optix TV box thinking it was a har...
stevendrowe I don't have an answer, just a question. When you say PVR, is that the one that records into the box as opposed to the new GEN1,2,3 that record to the cloud.
If yes, they are trying to phase those out for over a year at least.
Yes, the old one that records to box not the cloud. The box I originally had just stopped connecting to the network. When Telus couldn't figure out what was going on they sent me another box, another one that records to the box and not the cloud.
I had heard that they were phasing them out but I wasn't offered the newer ones.
I am going to try and organize a Telus person to come out because whenever I talk to an agent over the phone the conversation is going nowhere.
TELUS_SupportOfficial Support Team
Just checking in, were you able to get in touch with a Telus technician?
Still trying to resolve this with Telus, its only been a couple of months now. Sigh. I was waiting for you to tell me how I can book an appointment, since the agents I spoke with over the phone weren't able to help, but you never replied to that, appointment booking is not where its supposed to be as described in your FAQ, ie under My Profile. When I was on the AI chat it said I could book an appointment through it but then flipped out saying it couldn't when I asked it to. This whole affair is just ridiculous. This should be a no brainer to resolve shouldn't it.
