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Stuck on Stingray 🤦‍♀️
This is on my mother-in-law’s TV. Mine at my own home doesn’t do this. I took a video of the constant redirect back to Stingray if you try to change the channel. I’m trying to help an elderly woman to change from Stingray 7637 to any other channel…say 104 for example. You go to Guide, type in 104, click OK, and it redirects you back to Stingray. Very frustrating for me let alone an elderly woman.
That worked. I had to press exit out of Stingray two times before it went to a black screen. It gave me lots of time to input another channel which is perfect for my elderly mother-in-law. I can teach that to her and write it down. Adding Google Home or Alexa would be too much for her at this point in her life.
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TELUS_SupportOfficial Support Team
Hey Apple4u - Try this! Because the interactive Stingray app is running in the background, a single "OK" click fails to clear its cache. Press the Guide button. Type in 104 (or your desired channel).Immediately double-click the "OK" button very rapidly. There must be absolutely zero delay between the two clicks.
Yes that works for me but is very difficult to teach to an elderly woman. She’s in a long term care home now. She can’t push the buttons fast enough. At her old place with Rogers/Shaw TV she had a remote she could speak to and it would change the channel for her. Is there such a remote with Telus?
- TELUS_Support
Hello Apple4u, we do have such a remote but it will depend on the actual equipment she's using. Do you know which TV system she's using ? She can also call our support team and they'll be able to give her the different replacement options. 1-888-811-2323
