Forum Discussion
Solved
Stuck on Stingray 🤦‍♀️
This is on my mother-in-law’s TV. Mine at my own home doesn’t do this. I took a video of the constant redirect back to Stingray if you try to change the channel. I’m trying to help an elderly woman t...
That worked. I had to press exit out of Stingray two times before it went to a black screen. It gave me lots of time to input another channel which is perfect for my elderly mother-in-law. I can teach that to her and write it down. Adding Google Home or Alexa would be too much for her at this point in her life.
TELUS_Support
Official Support Team
Official Support TeamOkay perfect! Our voice control is done through Google Home and/or Alexa and not directly through a remote. Here is a link to find out more.
This Stingray issueis known by the team and we are working to resolve it. In the meantime, a user posted a work-around:
Here's what works for me to get out of the Stingray app.
- Press Exit on the remote until the screen goes blank.
- Enter the TV channel you want to go to.
- Press OK on the remote
You should be able to hit the Back button to exit out of Singray. Please let us know if these steps helped
That worked. I had to press exit out of Stingray two times before it went to a black screen. It gave me lots of time to input another channel which is perfect for my elderly mother-in-law. I can teach that to her and write it down. Adding Google Home or Alexa would be too much for her at this point in her life.
