it seems like Im surrounded by purefibre service but it's still unavailable in my area?

Curious, were you living in the house before 2022?

Fiber came to my street and we were asked if they can prewire (at no cost to us) to our house to be ready when we decide to switch to fiber, we said yes, but it was voluntary and several actual said no. Now to retrofit those that chose not to prewire is not a high priority as the crews are systematically doing other areas and not available to come back.

There should at least be a n auditing process where at the end of 20222 when Telus declare Ward 3 Purefibre project completed a. process that check to make sure each address in fact is listed as purefibre available. and fix the  exceptions before declaring a project compete status.  which obviously is not a thing or we wouldn't be having this conversation.  Hell yo are write a script to do the audit... so really what excuse can justify any address in ward 3 to still be dark 3 years later.

CONTINUED ...

This seems to be a little bit more than an oversight due to COVID. Telus reported "PureFibre project completed" in Ward 3 at the end of 2022. The Telus representatives working with the city have led Ward 3 leaders and planners to think all of Ward 3, including Sandstone, is now enjoying the benefits of PureFibre. But due to a missing data update to their PureFibre availability database, there is zero PureFibre adoption in Sandstone—except for your official equipment outside. This glaring oversight has also denied all Sandstone residents the option of PureFibre service. There are also previous PureFibre customers who moved to Sandstone and were forced to pay early termination fees. They deserve a refund plus fair compensation for Telus breaking these contracts and then gaslighting the customers into thinking they are responsible.

I think at this point, even if I have misunderstood the history of why Sandstone is in the dark as far as PureFibre is concerned, the fact is Sandstone is a part of Ward 3. It is reported as having been upgraded to PureFibre along with the rest of Ward 3. But since 2022, residents of Sandstone have been denied PureFibre service, contradicting your official promise to your customers—as exemplified by the reply provided by the official support staff in the above text.

**Sandstone residents are owed an explanation, immediately followed by corrective action to compensate for damages inflicted on affected PureFibre customers—such as being forced to pay early termination fees and gaslighted into believing they are at fault, when in fact Telus breached these contracts by refusing to transfer the service, whether intentionally or not.**

Thank you for your reply, but it's rather vague, and perhaps I should point out that maybe someone somewhere has skipped over the community of Sandstone or forgotten to update their availability system.

Based on the City of Calgary Ward 3 meeting minutes, Telus has led and repeatedly confirmed that all PureFibre work in Calgary Ward 3 is complete and has been complete since 2022. Sandstone is right in the middle of Ward 3.

Having also physically located the main fibre cabinets around the Transit Bus 3 terminal—all the equipment is within 500m of my house—and assuming there is no misrepresentation of what work has been completed and reported to the City of Calgary, addresses within the Sandstone community should be reporting availability of PureFibre service by now, three years after Telus reported that Ward 3 PureFibre deployment was completed at the end of 2022. I'm being told by your systems there is zero PureFibre availability, and also by you, the official Telus support.

Sandstone being in the middle of Ward 3, and I suspect the main fibre trunk lines run straight through the Bus 3 transit hub terminal giving Beddington, Hidden Valley, and MacEwan/Country Hills their PureFibre service—why am I surrounded by PureFibre service and all the infrastructure and equipment is in my neighbourhood, yet I don't have PureFibre service in Sandstone? Officially in print and officially recorded on the internet and government records, Sandstone should have been listed as having available PureFibre service since the end of 2022... yet here I am wondering why you are forcing me to terminate my PureFibre service contract and pay out the early termination fee when Telus seems to be the party breaching my contract.

We're working on expanding our PureFibre network as quickly as we can, to as many locations as possible. There are a lot of factors that come in to play when dealing with infrastructure rollout / expansion, so we unfortunately can't provide a definitive timeframe as to when it'll be available for a specific location. Rest assured, once it is ready to roll we always canvass the neighbourhood to let everyone know.