Forum Discussion
The recording list is unavailable
My pvr started acting up and not showing any recordings, stating to make sure the digital box is connected to the network.
I've restarted everything multiple times, called tech support and was on the phone for an hour trying multiple things and restarting. The result was they figured the pvr and digital boxes were old. So replaced them... And still the same issue.
Anyone dealt with this before?
5 Replies
T17TELUS Team Member
Hi! Just checking in, are you currently still having this issue?
I am. I'm still using a T3200 modem, so debating if that is potentially the issue now since I've tried everything else. Including different settings for the modem, restarting the whole system, etc. running out of logical options.
- T17
Potential Causes to Investigate Further:
1. Home Network Issue (Modem/Router)
Even though you've restarted devices, the issue might be with how your PVR is connecting to the internet or your local network. If you’re using Wi-Fi, try hardwiring the PVR with Ethernet if possible.Ensure your router isn’t blocking ports or limiting bandwidth to the PVR.
- Account/Provisioning Issue on TELUS' End
Sometimes the backend system might not properly associate the new digital box with your account. This would cause recordings to not sync or show, even if the box is physically working.
Ask tech support to verify that all your new hardware has been fully provisioned and linked to your account, including the PVR recording service.
- Cloud PVR Conflicts (if applicable)
If you’re using Cloud PVR (newer TELUS setups often do), the issue may be with server-side access, not local hardware. If the box isn’t authenticating properly with the cloud, it won't show recordings. - Local Storage/Drive Failure
If you still have a physical hard drive PVR model, the hard drive may be corrupted or not properly initialized. But since you've replaced it, this is less likely — unless there's a deeper firmware or network sync issue.
- Account/Provisioning Issue on TELUS' End
