it seems like Im surrounded by purefibre service but it's still unavailable in my area?

CONTINUED ...

This seems to be a little bit more than an oversight due to COVID. Telus reported "PureFibre project completed" in Ward 3 at the end of 2022. The Telus representatives working with the city have led Ward 3 leaders and planners to think all of Ward 3, including Sandstone, is now enjoying the benefits of PureFibre. But due to a missing data update to their PureFibre availability database, there is zero PureFibre adoption in Sandstone—except for your official equipment outside. This glaring oversight has also denied all Sandstone residents the option of PureFibre service. There are also previous PureFibre customers who moved to Sandstone and were forced to pay early termination fees. They deserve a refund plus fair compensation for Telus breaking these contracts and then gaslighting the customers into thinking they are responsible.

I think at this point, even if I have misunderstood the history of why Sandstone is in the dark as far as PureFibre is concerned, the fact is Sandstone is a part of Ward 3. It is reported as having been upgraded to PureFibre along with the rest of Ward 3. But since 2022, residents of Sandstone have been denied PureFibre service, contradicting your official promise to your customers—as exemplified by the reply provided by the official support staff in the above text.

**Sandstone residents are owed an explanation, immediately followed by corrective action to compensate for damages inflicted on affected PureFibre customers—such as being forced to pay early termination fees and gaslighted into believing they are at fault, when in fact Telus breached these contracts by refusing to transfer the service, whether intentionally or not.**