Forum Discussion
FuzzyLogic
Community Power User
Community Power UserInternet usage notification: you've used 75% of your monthly data allowance...It's wrong!
I just got one of these emails and it's not the first time I've received them. The first time I got one I thought it was some form of phishing scam or someone was using my bandwidth. I've never excee...
That's what I was suspecting when I asked earlier about the plan info in the email. Looks like the email system is getting your current plan limit but the trigger for calculating the percentage and sending the warning is still using your old plan limit.
267/300 = 89%
230/300 = 75%
267/550 = 48%
230/550 = 43%
Unfortunately there isn't setting to turn off the notifications. Otherwise you could try turning off and back on again to reset the trigger.
In just received one of these 75% usage notification emails an hour ago. I went to my account with the app and my usage is close, 72%. I'd rather the notification be a bit early than late.
FuzzyLogicCommunity Power User
Community Power UserI just got another notice:
"We want you to know that you’ve used approximately 90% of your home internet plan’s included data.
You’re currently on the Optik Internet 75 plan, which means you enjoy 550 GB of included monthly data."
When I sign into my account or use the app my usage is 48.6% 267.41/550?!
- NFtoBC
Have you changed from a slower plan which may have had a 300 GB limit? I'm wondering if the notices are based on an old or previous plan.
- FuzzyLogic
I believe our previous plans had a 300GB limit but we changed quite some time ago. The message does show our existing plan and limits. Just that we aren't anywhere near our limit.
That's what I was suspecting when I asked earlier about the plan info in the email. Looks like the email system is getting your current plan limit but the trigger for calculating the percentage and sending the warning is still using your old plan limit.
267/300 = 89%
230/300 = 75%
267/550 = 48%
230/550 = 43%
Unfortunately there isn't setting to turn off the notifications. Otherwise you could try turning off and back on again to reset the trigger.
