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SmartHome app - No push notifications while enabled
Since I installed my new phone I'm having troubles with the notifications. I DO get 'Action by Any User' push notifications. I really want the 'Unexpected Activity' notifications back.
- Everything in the app is enabled
- My phone (new and old one) is in the recipients list
- All settings are the same as in my old phone
- I reinstalled the app already
- Notification settings in phone are also enabled (and otherwise I couldn't get the Action notifications)
Hopefully someone can help me. Thanks.
- I called them and the agent fixed it!
It's the setting Video - Settings - Recording rules - Front Camera edit (pencil) - Analytics Rule. Scroll down to 'push notifications' and enable the right phone.
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- A-B
Community Manager
That's definitely odd, especially since you've tried reinstalling the app. Your best bet may be to reach out to our SmartHome team directly at 1-855-255-8828 so they can investigate further!
- I called them and the agent fixed it!
It's the setting Video - Settings - Recording rules - Front Camera edit (pencil) - Analytics Rule. Scroll down to 'push notifications' and enable the right phone.
