Forum Discussion

Samsmom's avatar
Samsmom
Neighbour
28 days ago

Equipment repairs if you’re not under contract

Are repairs to Telus Home Security devices covered if your plan is on a month to month basis with no contract?

 

3 Replies

  • Thank you!

    When they security devices were installed, they were rented, not paid for outright. We are just towards the end of a five year contract. Was able to negotiate a renewal without a locked in contract.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Gotcha. We'll send you a private message to discuss further.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Samsmom! We’d love to check that for you. Repair coverage depends on your setup. Do you currently rent your Smart Home devices, or were they purchased outright?