Forum Discussion
FuzzyLogic
Community Power User
Community Power UserInternet usage notification: you've used 75% of your monthly data allowance...It's wrong!
I just got one of these emails and it's not the first time I've received them. The first time I got one I thought it was some form of phishing scam or someone was using my bandwidth. I've never exceeded my monthly limit. I've confirmed the email is from Telus. The only problem is I'm no where near my limit?! When I check my account it says I'm at 47% so what's going on?
That's what I was suspecting when I asked earlier about the plan info in the email. Looks like the email system is getting your current plan limit but the trigger for calculating the percentage and sending the warning is still using your old plan limit.
267/300 = 89%
230/300 = 75%
267/550 = 48%
230/550 = 43%
Unfortunately there isn't setting to turn off the notifications. Otherwise you could try turning off and back on again to reset the trigger.
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I received one of those emails last month and it was accurate.
The email includes the last 3 digits of your account and the plan data limit. Do they match your account and plan?
- FuzzyLogic
Well the last 4 digits of my account are 4416 and the email showing the account shows *****441. The information about my plan is correct as well as the billing name and email. The only problem is that I'm at about 30% usage while the email says 75%. Message headers say it's from Telus. Very strange.
That is a match on your account. The last number is a check digit or something and isn't used when corresponding withe TELUS. You need the last number when setting up bill payments at your bank however.
Was the data liimit quoted in the email correct for your plan?
