Inconsistent internet access

Without boring everybody, after a call back from call centre guy in Phillipines in about an hour after I posted my first message I was able to book a visit from a field technician who came first thing this morning and after about 20 minutes found the fibre optic connector was defective and needed to be replaced. Knowledgeable and courteous and efficient, I would definitely recommend Rumman, authorized service provider. We have a direct line now to him for followup in case of any further issues which we appreciate.

According to the technician and his experience he said this isn't an uncommon problem. No charge to me for the visit, not our fault - likely a poor installation in the first place. As an aside, I also had a new surge protector which I gave to the technician to use which is always a good idea if you want to protect your electronics or appliances.