Forum Discussion
How to get rid of “press the ok button to browse your recordings” message
33 Replies
Have never had this problem. It may be due to using ethernet instead of WIFI for TV
The problem occurs on wireless boxes, so your observation is most likely correct. Are you suggesting that the solution to this problem is to run an ethernet cable to the problematic Telus boxes? I'm glad that I did not need to install an ethernet cable. For us the problem was resolved with a new wireless digital box from Telus.
Axel1 wrote:The problem occurs on wireless boxes, so your observation is most likely correct. Are you suggesting that the solution to this problem is to run an ethernet cable to the problematic Telus boxes? I'm glad that I did not need to install an ethernet cable. For us the problem was resolved with a new wireless digital box from Telus.
Yes I am suggesting that you try that as an elimination test. On a different note I am on my third box and now have found it was the power cord that caused the issue by not providng enough output to operate the whole circuit board. Voltage test was the same with new/old cords until plugged in, only the new cord would operate the old box.
Your issue may be related, I suspect WIFI needs more power than ethernet.
This also began happening to me immediately after upgrading to the new router and booster WiFi 6. My upgrade was mid October 2024. Next step, get on with Telus tech support.
- Did they fix it for you?
- Hit or miss - still pops up once in a while
Any solution here? The only thing suggested to me was to upgrade to the cloud based boxes
The problem was resolved with a new wireless digital box from Telus. Not a cloud based box. Just a regular replacement.
- Same issue here. Of note, it started happening after upgrading to Boost Wifi 6, so I suspect it has something to do with which Boost unit it is connecting to
- A-B
Community Manager
You may be on to something. Have you had the chance to speak with our Tech Support team about this so they could investigate?
- Did this get resolved? I’m having the same issue
- Nope. Still pops up all the time we are watching recordings
Can't help you but I'm watching a recording on my secondary box right now and I never see the message that you get. You could try pressing Menu > Settings > Rstart digital box and see what happens.
- The problem persists. I’m wondering if it may be a network problem because occasionally, when looking for the recording list, it says that box isn’t connected to the network. I’ll wait a couple of seconds and come back and the list is there. Other things are happening now. Including the picture stopping and starting up a few seconds later. I think I need some troubleshooting help. What I’ve done so far:
- reboot the fibre box, the Nokia box, the wifi box. ** I should mention that this box is running wirelessly
- rebooted the cable box
- changed which TV input the Telus box goes to ** this seemed to help for a bit with regards to the picture stopping and then starting a few seconds later.
Any ideas??- I am getting this message at the bottom of the screen when watching PVRd programs. Very annoying. Also have Prime popping up, interrupting any program we at watching. These both started happening about a month ago.
It happens on all recordings. On for 15 (or so) seconds, off for 3-4 minutes and repeats
It happens when watching a recording. It only happens on the box that ISNT the main box(PVR). It is one of the secondary boxes
- dru
Can you share the steps you took leading up to that message? I just want to see where, exactly, it's placed and UI path to get there. Thanks!
Not sure if you got any replies, so…
the issue started after upgrading the network with wifi6 and in my case with a booster on the second floor. My optik boxes are relatively new as in about 10 months old (replaced pvr and 2 remote boxes). The message only pops up on the remote nodes and only when watching recordings. The message displays for between 3 and 10 seconds, and redisplays somewhere between 5 and 30 minutes apart.
let me know if you need anything else.
TELUS_SupportOfficial Support Team
We'll forward this to our Product team to see what they say. If/when we hear back anything tangible, we'll update this thread. Thanks for flagging it to us!
It happens when watching a recording. It only happens on the box that ISNT the main box(PVR). It is one of the secondary boxes
- Has this issue been fixed for you?
It’s been happening for me for just over a year.
