Forum Discussion
How to get rid of “press the ok button to browse your recordings” message
A-B
Community Manager
Community ManagerAny solution here? The only thing suggested to me was to upgrade to the cloud based boxes
The problem was resolved with a new wireless digital box from Telus. Not a cloud based box. Just a regular replacement.
- I have been away the last 6 weeks, so have not followed up with Telus since my last support call where, all devices were reset (power cycled), the my WiFi units were factory reset. The support tech told me “next step would be to replace the pvr”. The particular PVR has only been in service about 9 months. Then of course, it’s “move up to the cloud based products”. What a joke.
I am completely disappointed in support. This is more like an upselling program than actual technical investigation. My guess, since it only happens on the wireless connection remote optik nodes is, there is some sort of timing / communications issue between the pvr and the remote nodes. Exactly where, I can’t say.
From Sean's phone
- Same issue here. Of note, it started happening after upgrading to Boost Wifi 6, so I suspect it has something to do with which Boost unit it is connecting to
- A-B
You may be on to something. Have you had the chance to speak with our Tech Support team about this so they could investigate?
