Forum Discussion

ASAyyc's avatar
ASAyyc
Friendly Neighbour
3 years ago

How to get rid of “press the ok button to browse your recordings” message

dru's avatar
dru
Icon for Community Manager rankCommunity Manager
3 years ago

Can you share the steps you took leading up to that message? I just want to see where, exactly, it's placed and UI path to get there. Thanks!

Tansobak's avatar
Tansobak
Neighbour
11 months ago

Not sure if you got any replies, so…

the issue started after upgrading the network with wifi6 and in my case with a booster on the second floor. My optik boxes are relatively new as in about 10 months old (replaced pvr and 2 remote boxes). The message only pops up on the remote nodes and only when watching recordings. The message displays for between 3 and 10 seconds, and redisplays somewhere between 5 and 30 minutes apart.

let me know if you need anything else.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    11 months ago

    We'll forward this to our Product team to see what they say. If/when we hear back anything tangible, we'll update this thread. Thanks for flagging it to us!

    • MickM's avatar
      MickM
      Neighbour
      11 months ago
      Thank you for your quick reply.
      This problem has been going on since July when we moved in. At that time we got a new wifi. We brought our old PVR and our old wireless digital boxes (2) and got a new one for our 4rth TV. In our old larger house with our older wifi router we never had this problem.
      On countless calls they have:
      1) reset our router wifi
      2) reset our PVR
      3)Unplugged and plugged in things more times than I can remember
      3) A technician came to our house and at that point recommended going to cloud based boxes.
      I am hesitant to move to this new technology because I suspect I will be dealing with a new set of problems. At that point he gave us a booster for the downstairs (but it is not compatible with our older digital boxes).

      After 5 months of this I have made the following observations.
      Wifi signal is fine throughout the house so that is not the problem.
      This occurs on all of our digital boxes
      The wired PVR is fine (this note does not show up)
      At certain times this "Press Okay ..." message happens more often. During the day it is less, in the evening it is more. This may be because we are recording multiple items on our PVR in the evening and somehow this taxes the PVR when playing back a recording.
      When the message is up we can still watch our show but just cannot advance or pause the recording. If we happen to use the advance button just as the note comes on the screen the screen goes black with the sound still on in the background. If we have the recordings listing up when the message goes on the existing recordings do not show.
      On the digital box the "link" light stays on but the red "record" button goes off.
      So today I called tech support again. Scott reset everything again and of course the message did not come on. I even tried recording 4 shows will watching a recording and that didn't prompt the message.
      Now telus is going to send me out an updated PVR and we will see how that goes.

      Happy New Year






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