Forum Discussion
Have been charged wrong on my last month bill
I am reaching out regarding my 2-year contract at $55 per month, which has not expired or been modified. However, I was unexpectedly charged $65 last month without any prior notification or explanati...
TELUS_Support
Official Support Team
Official Support TeamHi Howe we can help if you send us a private message
Why private message? This is public forum and we would like to know why you charged your customer $65 while he has contract for $55? Please share with us. " I was unexpectedly charged $65 last month without any prior notification or explanation "? $10 increase? How much is that in %? Do you guys at TELUS honor your contracts?
- TELUS_Support
Because we are not going to share private information publicly. If the user wants to share the results of our conversation, that's fine but we do not allow personal information to be floating around in a public forum.
Also, we always give notice of any price increases or expiring discounts on the bill.
Hi there, can you please send me a notice that was sent to me when you guys decide to increase the monthly bill for 100%? I'm pretty sure you have it in your files. And also, in this case you are autorized by me to share my private informations. Nothing to be hidden. Also, can I get $45 back I was charged for land line reconection that i didnt ask for?
- TELUS_Support
We strive to provide you with advance notice regarding any changes to your services. A bill message is sent to inform you of the upcoming adjustment. You can view this notice in the message section on your previous bill for additional details.
