Forum Discussion
Free TV Order Delay
I signed up for telus services and was told I would get a free tv. It has now been 10 weeks since I got my services but no TV. Telus told me to reach out to Samsung and refuses to look into it. was this a scam to force me to sign up for cable that I didnt want in the first place? seems like it.
13 Replies
Telus keeps telling me its been escalated and I have had three different reps till me they will send me an email with an update BUT no one has sent me an email and I have to keep chasing after TELUS to get the free tv they promised me for signing up.
TELUS_SupportOfficial Support Team
As we already discussed, we're looking into getting an update for you. As soon as we get one, we'll let you know.
i have had to chase telus down. It has now almost been 16 weeks. That is TWICE the time period that telus has promised.
Yup its a scam. Telus is refusing to help and keeps directing me to samsung and samsung says I need to reach out to telus. No one wants to take responsibility for it.
- TELUS_Support
Totally get it, nobody wants to feel stuck in that loop. We're looking into options.
- TELUS_Support
Hey Notimpressed420! We hear you waiting 10 weeks for something you were promised is frustrating, and we want to look into what happened here. We're sending you a PM now so we can dig into this and figure out what's going on with your TV.
I have replied.
