Forum Discussion
Free TV Order Delay
I signed up for telus services and was told I would get a free tv. It has now been 10 weeks since I got my services but no TV. Telus told me to reach out to Samsung and refuses to look into it. wa...
Telus keeps telling me its been escalated and I have had three different reps till me they will send me an email with an update BUT no one has sent me an email and I have to keep chasing after TELUS to get the free tv they promised me for signing up.
TELUS_SupportOfficial Support Team
As we already discussed, we're looking into getting an update for you. As soon as we get one, we'll let you know.
i have had to chase telus down. It has now almost been 16 weeks. That is TWICE the time period that telus has promised.
- TELUS_Support
We are still following up on this. Please send us a message so we can further assist.
