Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list displays okay, as well as the call log. I tried the usual fixes (I worked in IT and know many). I did online chat, but the "agent" could not help. After numerous tries, I finally tricked it into connecting me to a real person, who also asked me to try some of the fixes that I already had tried, and looked at some things but ultimately couldn't help and told me to call a number for "technical support" which resulted in a bot that just kept telling me to go to the online chat or offered to send me a text message (I was on a landline). After asking for a real person about 40 times in multiple ways, it connected me to a queue that was >1 1/2 hours long and I think that Call Control blocked the callback. Apparently you can't actually talk on the phone to anyone at Telus (a phone company?). Has anyone else had trouble seeing the accepted list for Call Control (maybe it's a general problem) or is it just me?
79 Replies
Mine is doing the exact same thing; you’re not alone. Please update if you find a fix. I’m getting 2-3 spam calls an hour on my landline starting at 6:30am every day.
TELUS_SupportOfficial Support Team
Here are a few suggestions that might help resolve the situation:
Check for App Updates: Ensure that the My Telus app is updated to the latest version. Sometimes, bugs can be fixed in newer releases.
Clear App Cache: If you haven't already, try clearing the app cache. Go to your device's Settings > Apps > My Telus > Storage, and then select "Clear Cache."
Reinstall the App: Uninstalling and then reinstalling the My Telus app can sometimes resolve persistent issues.
Browser Issues: Since you mentioned using Chrome and Edge, try accessing the My Telus portal in incognito mode or using a different browser entirely to rule out any browser-specific issues.
Of course, I had already tried all of the suggestions, but did them again to be sure.
InPrivate in Edge and Incognito in Chrome (on my computer and Android tablet) did not help, as well as clearing cache, etc.
Reinstalling the MyTelus app on Android did not help.As to VG getting the spam calls - the accepted list should not affect those (they should still get blocked unless they are in the accepted list, which I doubt). Perhaps you do not actually have Call Control turned on? That could also be why you would not see an accepted list. On the page at
https://www.telus.com/my-telus/call-control/home-phone
there should be a slider control near the top that is green if it is turned on.
- TELUS_Support
There are a number of things our agents can confirm on the account to make sure everything's in proper order but if you've already done that as stated, we may need to escalate your case. If you'd like, feel free to send us a private message and we can discuss further.
- FuzzyLogic
Community Power User
FWIW I just tested it in Edge and My Telus (IOS) and had no issues viewing the accepted list.
