Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
Mine is doing the exact same thing; you’re not alone. Please update if you find a fix. I’m getting 2-3 spam calls an hour on my landline starting at 6:30am every day.
TELUS_SupportOfficial Support Team
Here are a few suggestions that might help resolve the situation:
Check for App Updates: Ensure that the My Telus app is updated to the latest version. Sometimes, bugs can be fixed in newer releases.
Clear App Cache: If you haven't already, try clearing the app cache. Go to your device's Settings > Apps > My Telus > Storage, and then select "Clear Cache."
Reinstall the App: Uninstalling and then reinstalling the My Telus app can sometimes resolve persistent issues.
Browser Issues: Since you mentioned using Chrome and Edge, try accessing the My Telus portal in incognito mode or using a different browser entirely to rule out any browser-specific issues.
Of course, I had already tried all of the suggestions, but did them again to be sure.
InPrivate in Edge and Incognito in Chrome (on my computer and Android tablet) did not help, as well as clearing cache, etc.
Reinstalling the MyTelus app on Android did not help.As to VG getting the spam calls - the accepted list should not affect those (they should still get blocked unless they are in the accepted list, which I doubt). Perhaps you do not actually have Call Control turned on? That could also be why you would not see an accepted list. On the page at
https://www.telus.com/my-telus/call-control/home-phone
there should be a slider control near the top that is green if it is turned on.
I just discovered I'm having the same issue. Added a number from the call log to the accepted list and then tried to open the list to confirm and assign a name to the number. I've tried different browsers as well as the app on my phone. The only thing I could do was add the number to the accepted list at which time I get an alert indicating the number has already been added to the list. I also hate how getting real support is so painful. Would be nice to get a resolution.
