Forum Discussion

withheld's avatar
withheld
Organizer
2 years ago

Call Control accepted list will not display web page or app

In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously).  The blocked list ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
12 months ago

Hey ho316 we are investigating the issue and are looking into it

BigBen121's avatar
BigBen121
Advocate
2 years ago

I have been using call control for quite some time I am wondering if like other Phone service has Telus given up supporting them? I can activated call control but when I click on my accepted list or blocked list I can no longer add a number. I have call control on but I got scam call that obviously went through - it was computer generated and not human so this leads me to believe this is another service that Telus does not really care about

  • ho316's avatar
    ho316
    Friendly Neighbour
    12 months ago

    I found a thread here that was from OCTOBER!!! and they STILL haven't fixed this Fing problem... 

    • ho316's avatar
      ho316
      Friendly Neighbour
      12 months ago

      my bad... it's from September... which makes me lose hope even more. 4 months...

      • BigBen121's avatar
        BigBen121
        Advocate
        12 months ago

        That makes me think they do not care about this anymore

  • BigBen121's avatar
    BigBen121
    Advocate
    12 months ago

    I do not even have the ability to remove names. Also my blocked list only has 5 but I cannot add any more

    • FuzzyLogic's avatar
      FuzzyLogic
      Icon for Community Power User rankCommunity Power User
      12 months ago

      Are you using the My Telus app or the website? It seems there are more options available via the website.

      • BigBen121's avatar
        BigBen121
        Advocate
        12 months ago

        I am using the website and it is not working there

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User
    12 months ago

    Possibly you have hit the limit of 25 numbers per list (accepted, blocked). I've encountered this and had to trim the list to accomodate new numbers. To make this more manageable you may wish to edit the custom name to include a date when it was added to the list so you can purge older items. The lists are sorted by this name.

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