Forum Discussion
withheld
2 years agoOrganizer
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
Tango435
2 years agoFriendly Neighbour
Same problem for me too. Both Mobility and Home phone no option to manage the call control settings. So far i have been on the phone for over 2 hours with technical support who could provide not provide any support. Honestly, they did not know what they were doing at all to the point that they were contradicting themselves. Then I asked to have my call escalated. Escalations has made no progress at either. I did all the typical troubleshooting steps. Log out of the account. Check call control via the app and via a desktop. Sent screenshots of what I saw. Agent deleted the call control. I added it back; still same result, except that I have no call control list since the agent removed the feature. No one at technical support or escalations seems to be aware that has been an issue for a month now. Agent said they are going to send an email and report it with technical support, who clearly know this is an issue. I let the escalations agent know that I had visited this forum, and the issue has been ongoing for a month and is not a single user issue.
- TELUS_Support2 years ago
Official Support Team
Hi, as mentioned above, our specific team investigating these issues has asked us to gather account info for their official investigation. If you'd like, please send us a private message so we can verify your accounts and collect your info for them, thanks.
- Tango4352 years agoFriendly Neighbour
Any progress on this issue that was originally reported a month ago?