Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
Update: Finally making progress. Was able to relay the issues we are experiencing and tech support requested access to my computer in order to take screen shots of what we are all seeing (or not seeing) with regards to the Accepted List & Preferences. Now waiting to get a ticket # as the issue gets put in the support queue.
TELUS_Support
Official Support Team
Official Support TeamHello withheld VG abbybrick LolasHuman Sparky480v our specific team that investigates these issues has asked us to gather account info for their official investigation. If you'd like, please send us a private message so we can verify your accounts and gather your info for them, thanks.
I'm having the same issue too.
Hey Telus, the control preferences and list are still not working. Last week I did the private message, talked to a tech agent again, got a ticket and was supposed to get a call back from an escalation manager this week but haven’t. Why can’t you fix this or a least give an update.
Still having the issue. Told it was a known issue. No movement yet. It has been months!
- TELUS_Support
Hey Sparky480v we can check on the status of this. Can you DM us again?
Just sent DM.
I see yet another 'please send us a private message' request coming.
Already done
