Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
I called Telus on Oct 1st about this and after spending a few hours, first with customer service then over to tech support and did the screen shot thing with them. Then on Oct 2nd the tech called me back as he said they tried resetting some things at their end and was wondering if it was still an issue. It was. I then gave the tech my password so he could login at his end as me and he was perplexed to see the blank accepted list, preferences, etc issues. He said he would escalate my case and call back on Oct 8 with an update. I never got a call back. Yesterday I did the direct message option, verified, and got a message I would get a call back asap. Still waiting. TELUS the problem started a month ago when you updated your website. Undo what ever you changed.
Also the blocked list doesn’t fully work anymore because you can’t manually add a number anymore which is the only way to block a “Globally accepted caller”. You don’t get an option to block a “Globally accepted caller” in the call log.
