Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
TELUS_Support
Official Support Team
Official Support TeamHello. If those troubleshooting steps didn't work, feel free to send us a private message and we can discuss further.
Why not just fix the problem instead of making people "discuss further"?
- TELUS_Support
Our team is working on this issue, and we like to move to private messaging to gather account information to aid in their investigation. Thanks.
I understand the process. Perhaps look at what code/database changes you made about a month ago when the problem started showing up? Obviously since multiple people/browsers/apps have the same problem, the fault is not on the user end.
I did your private messaging request and got nothing in response. So I'm not sure offering that as an aid to your investigation is helping users feel confident that something is being done. Try being transparent in your troubleshooting & communications and then we can use that information to patiently await a solution.
