$200 cancellation fees PLUS Service charges

Wondering if anyone can help with this. I moved to Calgary Alberta in 2024 and set up internet services with Telus through my corporate rate in early November 2024.

I have decided to move back to Toronto and my landlord provides internet services so I no longer need Telus services.

Side note. Last year when I signed up I also bundled with my phone plan. Back in February I transferred to Roger’s and there was no cancellation fees or hassle like this. When I signed up for my services with Telus I was sold on the fact that I could cancel anytime and there would be no penalty. They kept saying that and I remember thinking that was a good thing because I wasn’t sure how long I would be in Alberta in case I decided to move back to Toronto.

Today I called in to tell them I would like to cancel my services and explained my reason why. I was told that since I was cancelling 13 months early to a 24 month agreement I would have to pay $190 plus tax in cancellation fees plus my monthly bill for the next 13 months. They told me I should transfer my account to my new home or transfer it to someone else.

I am so extremely disappointed in Telus and its representatives and I am so tired of feeling bullied by these big corporations that tell you one thing to get you to buy the product and then it turns out to be a complete lie. The lady I spoke with said I agreed to this when I signed up. The document they make you electronically sign in store is dozens of pages long. When they tell me cancel anytime to cancellation fees I take them at their word.

I didn’t cancel my services with Telus because I wasn’t happy with the service itself. I am cancelling because I am moving away. I am being treated like a number and not a human being. What this has done for my experience is that in the future I won’t want to sign up with Telus services because I feel cheated and lied to. 

I feel helpless and don’t know what to do. I can’t afford to pay this money for something I’m not using anymore. 

can anyone help??