Forum Discussion
What should I do?
Hi, my name is Kyrsten I wanted to ask this question because I am new to tell us mobility and has a new customer. It has been nothing but terrible. I have been with Telus internet services for years ...
Hi SK_Mag sorry to hear about the trouble you're having with the service. We want to follow up and see if you were able to solve the issue.
- Unfortunately, no. I must call them today or tomorrow to sort out the financial issues. On Friday before I asked this q uestion to the forum Telus hung up on me yet again. They switched our phone numbers back to normal which was the bare minimum that needed fixing. I agreed to $60 and $80 a month for our phones and they are charging us $80 and $100. Then there is the $300 in fees Virgin charged us for the two billing cycles of which we could not get through to Telus no matter how hard we tried. The last hang up on me was merely the most recent. It happens consistently! It is so frustrating when it feels like they are trying not to help. The amount of time my bf and I have wasted on this is $$. Our time is $$ and this has been so many wasted hours. Not a good way to start a mobile relationship and if Telus won't help me soon I will be doing research on which company to switch to after this.
- I don't mean to sound bitter. It's just a lot of money the company makes off us Canadians and to be treated like this, as a telecommunications company, should be unacceptable. I do want this to work out and I would hate to have to switch again. And this can be fixed.
