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hsbcejanvan's avatar
hsbcejanvan
Friendly Neighbour
8 months ago

Trouble Sending RCS Messages

Hello, My wife and I each upgraded our Pixel 7s to Pixel 9s.   Her upgrade went well, but mine had issues. Phones are all Telus phones.   Since upgrading, I'm not able to send RCS messages with Go...
android
Google Messages RCS
hsbcejanvan's avatar
hsbcejanvan
Friendly Neighbour
7 months ago

Hello,

 

Yes, data seems to be working correctly for all other purposes - both wifi and mobile.

I did leave RCS off for 24 hours, after disabling RCS directly from the google website as mentioned above.

 

Still no such luck.

 

Going back and forth now via email with "the highest tier of support" says their e-mail from Google after sending logs and spending an hour online with them via chat - although their proposed solutions are back to the elementary... make sure your apps are updated and make sure your RCS chats say "connected" in your settings. 🙄

 

Thanks for the suggestions.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

Thanks for following up and I found this note in my system regarding a possible issue with RCS. "RCS not registering after device swap/upgrade (Android Only)." So basically our support team is investigating an issue with this service and we'll keep you posted. 

 

  • hsbcejanvan's avatar
    hsbcejanvan
    Friendly Neighbour
    6 months ago
    No, there was not. I engaged Google Support for awhile and sent some bug reports from my Pixel. Eventually, after 3-4 weeks, it just started working and has been working fine since.
  • DefenderX's avatar
    DefenderX
    Neighbour
    6 months ago

    Any update? I have the same problem after going threw the same steps tier 2 tech support has told me that there is no known fix at this time...

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