Forum Discussion
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this.
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I have gotten the same error message with my account not finding any subscriptions when I hit activate now in my email. I was able to do my Netflix but not my Disney+, Amazon prime, and Telus films and series.
TELUS_SupportOfficial Support Team
Hi there, we will send you a private message.
Same issue for me for the last few months, nobody can help me over the phone or via email.
- TELUS_Support
Hi there, we will send you a private message.
Interestingly I've been having the same issue for the last year. Called multiple times and they could never fix it. Are they finally able to fix it?
I'm having the same issue and I can't get a hold of anyone at Telus who knows what the issue is.
same problem, I'm shocked this problem has been around for so long
- TELUS_Support
Hello! We'll send you a private message to discuss further.
I’m literally having the exact same issue and have filed a ticket with Telus 2 weeks ago with no follow up. This is getting ridiculous. Cannot activate prime or Disney.
- TELUS_Support
Hi there, we will send you a private message.
Hi,
Im getting the same error "It looks like some parts of this page couldn't be loaded. If you don't see what you need..."
- TELUS_Support
Hi there, can you send us a private message so we can look into this with you?
I sent you a private message 5 time, and have gotten no responses. Please help ASAP. I'm not able to view the content I paid for.
Same issue for me with Prime & Disney+. Please help ASAP.
- TELUS_Support
Please send us a private message and we'll do our best to help.
- Hi
For six months I haven’t been to activate my subscription for stream+. I have called and was passed to a number of people.
I got the previous charges reversed but I have been charged for 2 months since.
Please help
Sent from my iPad
I have the same problem. @TELUS_Support, I already messaged you. I spent 2 hours on the phone with your support last week, and nobody seems to know what's going on.
I was told to file a CCTS complaint. Since it's the holidays I'm giving them some leeway due to staff shortages even though they sure as hell were quick to steal my money with a fraudulent service. If I hear nothing by the end of this week I'll file a complaint.
https://www.ccts-cprst.ca/for-consumers/telecom-complaints/complaints-process-explained/
Did anyone get a fix for this? Telus has royally screwed me over on this.I called customer support and they couldn't help. I then told them to just cancel the service since it doesn't work. I was told that they can't cancel it for me. I have to do it myself through the (GET THIS) subscriptions page. You know, the one that doesn't work.
So Telus is now going to bill me every month for a service they are failing to provide and I have no way to cancel it. I am effectively paying double for all my streaming serives. How is this even legal? What recourse do I have?
- KaseyB I had to cancel my credit card. After hours and hours of calls, Telus credited me only after I posted here. Streamplus still shows as active in my online profile, which I can't get rid of.
escalate to a manager. Make sure they take responsibility. or if need be you can disspute the charges on your credit card.
- TELUS_Support
KaseyB Yikes. We're going to get the ball rolling for you. We'll send a private message your way to collect your account info.
Representatives keep initiating a conversation to resolve the issue, but after one message there's no follow up. All I am asking is for my service to be cancelled. This is a very simple request. Please see this is taken care of ASAP.
Alright everyone, from everything I’ve seen and researched the issue happens if you have home services linked to your mobility account. When the home account is unlinked you can activate your services and then relink the account. As for Stream+ activation you need to relink your home account and then update the app to be able to activate, and even then you need to be on your Telus wifi to activate. Seems overly complicated for what it is and Telus needs to get their $4!7 together as this seems to making a lot of unhappy customers. TTFN.
I have this issue and don't have a mobility account.
Stream+ is a home account. So by that issue anyone who adds stream+ to their mobility will have that issue. And you can't just get stream+ without another service. I only had mobility when I added stream+. But doesn't explain the horrible Telus service why it takes forever for them to figure out how to correct it.
