Forum Discussion
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this.
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I'm having the same issue.
I'm having the same issue...I was able to switch my netflix account but not disney or prime.
TELUS_SupportOfficial Support Team
Vicente Any changes with this? Is it still stuck?
- Hi thanks for reaching out. They were able to delete it. I tried to get the $1 promotion for 3 months Stream+ after that but it dissapeared. Must have expired that day.
Signed up for Stream+ September 26. Was told I could have additional subscribers as Netflix offers this for 2 extra households. As soon as I tried to activate, I received a message that additional households are not available at this time on Stream plus.
So, I called Telus to cancel Stream+ the next day. Today is December 12, 11 weeks, 2 and a half months later and nobody at Telus has been able to figure out how to cancel this. I have made more than 10 phones calls, spent in excess of 5 hours on the phone, connected multiple times with agents on "chat," and sent in the online escalation forms at least 4 times. I've been promised many, many callbacks that never actually occur.
After my credit card was charged again in October, I cancelled my credit card. November 26 I received an email saying I needed to update my payment information or my subscription would be cancelled. I received another email a few days later saying my subscription was going to be cancelled. I've sent a detailed report to my credit card company and they are going to go after Telus for the charges. And, because of the post office strike, I am without a credit card.
To this day, the only thing I've ever seen on my telus online account is "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Even today, I see this message. Is my subscription even cancelled? Who knows? I'll never ever ever sign up for anything other than super basic stuff with Telus again.
Why do they keep selling these subscriptions when they have lost control of the back end that processes everything? This is unbelievably unacceptable. And, it's actually theft. I said to stop charging me and they continued.
- TELUS_Support
Hi there, we will send you a private message.
All the app was updated todoay and I was able to get in and activated.
I’m having the same problem. It’s been two weeks. I’ve been on the phone with them every three days they keep making promises to me and the only thing that’s working is Netflix. The service is not even that good and I don’t understand how every time I call. It’s always an hour. Wait who’s waiting an hour I know that your customer service line is not that busy. How hard is it to send me another email or fix the activation you guys are so quick to take my money, but it takes so long for you guys to fix a problem
- TELUS_Support
We will send you a private message.
Hello,
Can someone from you team contact me please? I keep getting charged for Stream+ Basic every month but I cancelled it back in Oct. The sales rep lied to me and told me that I had to get Stream+ Basic as part of my rate plan which I knew was a lie. I didn't want to argue with them so I got it and called back the very next day to cancel it. I never activated it at all. I keep getting charged $16.80 each month even though it's supposed to be cancelled and you guys have to keep giving me a credit for it.
When I go onto the mytelus website. I see under subscriptions that it's active but when I click on manage subscriptions. It gives me an error and it's been this way since day 1. Last month I spoke to one of your reps that gave me this link. https://www.telus.com/en/subscription/supportform which I had filled out and was assured that it would be cancelled. 2 days ago, I see a charge on my credit card for it again. Please get someone to help me rectify this as it's very frustrating
I signed up for Stream+ about a week ago. Got the activation emails. But when I click through, I can't activate any subscriptions. Calling into support didn't help.
On my subscription page, it just says Stream+ Basic, Payment in progress with no ability to setup any streaming services. What options do I have for finish setting this up?
Pretty disappointed with the service so far! Seems really buggy to get setup, makes me worried about adjusting or canceling the service in the future.I have same msg when trying to activate stream services Prime, Disney, etc. Worst of all, I am still being charged and I am unable to cancel Stream + subscription, because I get the same error "sorry your subscription list is not available..." when I go to my subscriptions even though Stream + is listed as active. Been on the phone numerous times. I've tried using computer, phone, tablet etc and still getting this error.
Alright. Level 2 tech support fixed most of the issue. To get the subscription list to work and be able to activate tech support has to unlink your home services from your account as that is what causes the error. You can then activate all but the Telus TV+ (it still errors out unfortunately) and once activated re-link your home account.
Yeah I still can’t access the TelusTV+ either. Funny though. With all of the problems and time it’s taken to get anything working, I’ve still been charged the full amount. Go figure.
So still no closer to having Stream+ even though I signed up Monday. Called to have it cancelled since I can't access it myself. Was told that Stream+ was setup on a home account. Strange cause I have an EPP and activated it after my account was setup through the help yourself options. Clearly no clue what they are doing. We will see if they manage to cancel and refund correctly. I'm taking my accounts elsewhere cause I've had enough of this. Good luck to everyone else.
- TELUS_Support
@Irddeath Sorry that you've had these issues. If you don't mind, We'd like to get this sorted out for you. We'll send a private message your way to collect your account info.
TELUS_Support wrote:@Irddeath Sorry that you've had these issues. If you don't mind, We'd like to get this sorted out for you. We'll send a private message your way to collect your account info.
10hrs later I dont know why you sent that message???? Your message was the only message I got. LOL No closer to a resolution.
and in mobility thread, Stream+ prime account
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11-03-2024 02:10 PM
Yes it was resolved for me. After numerous phone calls back and forth. They managed to cancel my stream+ and I was able to set it back up again and everything works now.
