Stream+ Activation Error

Hello,

Can someone from you team contact me please? I keep getting charged for Stream+ Basic every month but I cancelled it back in Oct. The sales rep lied to me and told me that I had to get Stream+ Basic as part of my rate plan which I knew was a lie. I didn't want to argue with them so I got it and called back the very next day to cancel it. I never activated it at all. I keep getting charged $16.80 each month even though it's supposed to be cancelled and you guys have to keep giving me a credit for it. 

When I go onto the mytelus website. I see under subscriptions that it's active but when I click on manage subscriptions. It gives me an error and it's been this way since day 1. Last month I spoke to one of your reps that gave me this link. https://www.telus.com/en/subscription/supportform which I had filled out and was assured that it would be cancelled. 2 days ago, I see a charge on my credit card for it again. Please get someone to help me rectify this as it's very frustrating

Hi,

Can someone from your team reach out to me. I've cancelled Stream+ Basic since Oct but keep getting billed for it each month. I signed up for it, didn't use it and called in the next day to cancel it. I see the subscription as active in my telus web but when I click to manage subscription or any available button. I keep getting an error. I just wanted this to be cancelled once and for all and to not be charged for it as I have to keep calling you every month to get the $16.80 credited.