Forum Discussion
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back...
TELUS_Support
Official Support Team
Official Support TeamHi Siegs we saw your comment. How can we help?
Hi,
When attempting to activate and login in to Telus TV+ through the app or website I get error message "ERR_AGL ACN_3545" There is no ability to log-in to the service of activate the service. I had already spent almost 4 hours on the phone yesterday to trouble shoot activation issues with my Stream+ subscription and not willing to do so again. Please let me know how to actually use a service I have paid for. Here's what I have tried already:
-using the link front the activation email through laptop and mobile
-Incognito window (laptop and mobile)
-resetting password and doing all of the above again
-All of the above after re-installing the MyTelus App
-All of the above after reinstalling the TV+ app
-All of the above after clearing cache and cookies.
If not possible to resolve through chat, please have a tech call me to resolve this issue.
Thanks,
Sean [Mod edit: removed personal information]
Interesting, no private message received yet? Is the private messaging feature also not working?
- TELUS_Support
We will send you a private message.
I'm having the same issue...I was able to switch my netflix account but not disney or prime.
- TELUS_Support
We'll send you a private message to discuss.
