Forum Discussion

JuanNunez's avatar
JuanNunez
Friendly Neighbour
2 years ago
Solved

Roaming in Mexico doesn't work

Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because r...
  • TELUS_Support's avatar
    TELUS_Support
    2 years ago

    It looks like you had roaming off on your profile. I have corrected it for you. If you try those steps again, it should work.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Are you aware if other mobile users are having similar issues in your area? Any error message on your device? 

Dean63's avatar
Dean63
Neighbour
2 years ago
I haven’t heard of others having problems. I’m not getting error messages.

Dean
  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Thanks, we'll send you a private message soon.

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