Forum Discussion

JuanNunez's avatar
JuanNunez
Friendly Neighbour
11 months ago
Solved

Roaming in Mexico doesn't work

Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because r...
  • TELUS_Support's avatar
    TELUS_Support
    11 months ago

    It looks like you had roaming off on your profile. I have corrected it for you. If you try those steps again, it should work.

Dean63's avatar
Dean63
Neighbour
10 months ago
I did a network reset and then my data worked for a little bit but the next time I checked it wasn’t working. Now when I switch my wifi off I get network offline.

Dean
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Are you aware if other mobile users are having similar issues in your area? Any error message on your device? 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    Thanks, we'll send you a private message soon.

  • Dean63's avatar
    Dean63
    Neighbour
    10 months ago
    I haven’t heard of others having problems. I’m not getting error messages.

    Dean
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