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Roaming in Mexico doesn't work
Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because roaming doesn't work, I tried to restart the phone many times, airplane mode on/off, tried to connect manually to a local network and nothing
It looks like you had roaming off on your profile. I have corrected it for you. If you try those steps again, it should work.
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TELUS_SupportOfficial Support Team
It looks like you had roaming off on your profile. I have corrected it for you. If you try those steps again, it should work.
Hi. I have been chatting g with 2 different people at Telus about this and no one can help. Is this a setting in Telus’s end that needs to change?
- C_Fun
Community Manager
Hi there, can you turn airplane mode on and then off, power cycle your device and try again?
My data doesn't work in Mexico either I can call and text but no data.
- TELUS_Support
That shouldn’t be happening. If you haven’t already, try restarting your device and ensuring data roaming is enabled in your settings. Have you tried manually connecting to a network?
Thank you so much, the problem is solved now and the service is really good now
- TELUS_Support
Great, thanks for the update. Don't hesitate to reach out to us here if you ever have any other questions!
