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Roaming in Mexico doesn't work
Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because r...
It looks like you had roaming off on your profile. I have corrected it for you. If you try those steps again, it should work.
TELUS_Support
Official Support Team
Official Support TeamIt looks like you had roaming off on your profile. I have corrected it for you. If you try those steps again, it should work.
Hi. I have been chatting g with 2 different people at Telus about this and no one can help. Is this a setting in Telus’s end that needs to change?
- C_Fun
Community Manager
Hi there, can you turn airplane mode on and then off, power cycle your device and try again?
Tried all that before I posted. It’s working now when I woke up and had an email saying international roaming and txting has been turned on ,so guess someone st Telus turned it on.
Anyone else experiencing this just call Telus. It took me multiple support people to get it resolved (not sure why) but all good now. Also not sure why it wasn’t turned on by Telus by default.
My data doesn't work in Mexico either I can call and text but no data.
- TELUS_Support
That shouldn’t be happening. If you haven’t already, try restarting your device and ensuring data roaming is enabled in your settings. Have you tried manually connecting to a network?
- Yes I have
Dean
Thank you so much, the problem is solved now and the service is really good now
- TELUS_Support
Great, thanks for the update. Don't hesitate to reach out to us here if you ever have any other questions!
