Forum Discussion
Partial Charges on bill incorrect
I signed up 5 lines with Telus Mobility at the Shopping Centre and when I ported over and installed the SIMs I saw the plan and charges were incorrect in MYTELUS. I called into Loyalty the next day ...
Ended up talking to another rep who checked into it and said they cannot reimburse due to the policy as my rate plan was $70. This is crazy as it was messed up from the start due to Telus not me. So they are looking into it more and will call me back tomorrow.
It’s simple. My phone plan (after discounts) is $25/mo so prorate the partial charge days based on that. Unbelievable that it has to go through so much effort. So far I have spent hours on the phone to fix Telus errors and now I am being asked to accept $60+ for no good reason.
NFtoBC
Community Power User
Community Power UserIt has always been that discounts are applied on full months only. You may get some other benefits offered you to adjust the first period, but discounts/credits apply once the first regular month applies.
