Forum Discussion
Price Match
I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on t...
TELUS_Support
Official Support Team
Official Support TeamWe sent you a private message to collect some account info - we'll take a look for ya 🙂
TELUS_Support I bought an iphone 16 pro (256 GB) on 27-Dec-2024 with bring it back $42.59 / Month. On the very next day i.e. 28-Dec-2024 its price dropped to $25.58 / Month. I completed the price match form and submitted it on same day (28-Dec-24), after 15 days, my request of price match got rejected. When I reached out to customer care, I was misinformed by the agent that in order to avail price match I need to pay $748.46 upfront. Which makes no sense as plan mentioned specifically $0 upfront and I also have screenshots of telus app with discounted price details. Also, now telus price match webpage www.support.telus.com/PriceMatch is also offline
- TELUS_Support
We'll send you a private message so we can answer those questions. There may be an exception that needs to be done as we are out of the holiday period
- Are you not price matching anymore?Or how do we get a price match done?
- TELUS_Support
Hey TheSilverFox - our price match was available over the holidays
What happened to the price match website? It's disappeared!! I am within the 30 days, and I wanted to submit a price match.
- TELUS_Support
Hi jmeetbajwa we can help look into this with you. Please expect a private message from us
