Forum Discussion
chacha
3 months agoNeighbour
Porting out Telus #: First name is misspelled on Telus account
Does Telus reject porting requests if a name is spelled incorrectly?
I filled out the porting request on Koodo's website using my legal first name. The name at Telus, however, is spelled incorrectly, apparently. I only noticed this when I claimed some rewards in advance of cancelling my account at Telus. I called Telus about this and the agent couldn't tell me the name they had on file.
Should be a no-brainer, but it's not... when I log into my Telus account online, I see the legal version of my first name. When I open my bill as a PDF, I see my first and middle name initials. And when I redeemed some awards points, I saw a spelling of my first name that was never legal. Also, when I click on my Billing page, all that appears is my first initial and last name.
So based on all these variations visible in my Telus account, which version of my first name am I supposed to use for my porting request, assuming Telus rejects the initial one?
Thanks in advance for assistance.
2 Replies
- TELUS_Support
Official Support Team
Hi there, Did your port go through?
- chachaNeighbour
I'm going to say 'no.' I haven't received any text from Koodo stating the port has been successful and my landline # still appears to be working with Telus, as a landline. Can you check the actual status of the porting request for me?