Forum Discussion
IPad Pro
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster t...
I understand if things are on back order, it's understandable - what is infuriating is the complete lack of communication. I've ordered my iPad nearly a month ago (even though I was meant to have it by now, supposedly) and have had zero contact from Telus updating me on my order, whether it's been shipped, or even letting me know that my device was on back order in the first place. My card was charged, and yet I have no idea when or if I'll even receive my device. I've tried three times now within the past week to contact Telus and have had no responses.
I can't imagine the back log they're having to deal with, but they need to do better to keep their customers informed and updated at the very least.
Hello Wynn
Seems like Telus can't keep their word on " communication" when this happens. There isn't much excuse of " lack of representatives" since stores are opening as of today " June 29th) and the call centers are starting to go back to work / work from home.
Funny isn't it? They want to charge you for the taxes and all but won't even update you on information that you need. Furthermore the rest of the competition? They communicate to you. ( I came from the Rogers forums so u know). Also Apple? Has a 3-4 week delay as of last week. Yet they still email their customers letting them know information and whatnot..
I wonder what excuse is given now for the lack of communication?
Seems like Telus can't keep their word on " communication" when this happens. There isn't much excuse of " lack of representatives" since stores are opening as of today " June 29th) and the call centers are starting to go back to work / work from home.
Funny isn't it? They want to charge you for the taxes and all but won't even update you on information that you need. Furthermore the rest of the competition? They communicate to you. ( I came from the Rogers forums so u know). Also Apple? Has a 3-4 week delay as of last week. Yet they still email their customers letting them know information and whatnot..
I wonder what excuse is given now for the lack of communication?
