Forum Discussion
Horrible customer service
In January, Telus set up an account for my daughter when they told her they couldn't. Meanwhile she went to another provider. For 9 months they have been badgering her with a $330+ bill for a service she never used on an account she was told she couldn't have. She has sent multiple emails responding to them over the last 9 months explaining that she didn't set up the account with no respons. I was on the phone for 45 minutes today trying to sort it out but the final step was they needed her to access her account (the one they told her she couldn't have). So I set up a call back at a specific time at her workplace to try to sort it out. I've been sitting here for 25 minutes passed the time they were to call with no call forthcoming
all while they have threatened to send this to collections tomorrow and impact her credit rating.
3 Replies
El-EricCommunity Manager
Hi LouiseGibson - We are here to help if you need assistance, however, because the account was set up under your daughter's name we would need to speak with her to close whatever is pending. Can you ask her to come here to the Neighbourhood and send us a private message to TELUS_Support so we can assist her?
- No
Louise[Mod edit: Removed personal information]
After 4 and a Half hours talking to 4 different people and waiting on hold repeatedly while they transferred me around, I finally got to speak to someone who was helpful and took a common sense approach to solving the problem. He was helpful and respectful. It was refreshing. Much better than "Kevin" in "loyalty" who was rude and preachy. Thanks to the fellow in "billing" who helped.
