Forum Discussion
Horrible customer service
In January, Telus set up an account for my daughter when they told her they couldn't. Meanwhile she went to another provider. For 9 months they have been badgering her with a $330+ bill for a service...
After 4 and a Half hours talking to 4 different people and waiting on hold repeatedly while they transferred me around, I finally got to speak to someone who was helpful and took a common sense approach to solving the problem. He was helpful and respectful. It was refreshing. Much better than "Kevin" in "loyalty" who was rude and preachy. Thanks to the fellow in "billing" who helped.
