Forum Discussion
Data limits
My son and I share 400 GB of data. However, there seems to be some sort of limit (see picture) and when my son reaches that limit of 11.5GB - it turns off his access to the Data. I have to log in and turn it back on every month. I have asked several Telus representatives and none of them have been able to tell me how to fix it.
Anyone know how to change this??? It's super annoying!!
2 Replies
You log into your account at My Telus and can set the limit for other users, with the balance available for the main account holder. Your son appears to be set 11.5GB max right now.
TELUS_SupportOfficial Support Team
Hi steierle - we can look into this with you. Please send us a private message so we can get some account information and go from there
