Forum Discussion

steierle's avatar
steierle
Neighbour
4 months ago

Data limits

My son and I share 400 GB of data.  However, there seems to be some sort of limit (see picture) and when my son reaches that limit of 11.5GB - it turns off his access to the Data.  I have to log in and turn it back on every month.  I have asked several Telus representatives and none of them have been able to tell me how to fix it.

Anyone know how to change this??? It's super annoying!!

4 Replies

  • Rocky3's avatar
    Rocky3
    Guardian
    4 months ago

    You log into your account at My Telus and can set the limit for other users, with the balance available for the main account holder. Your son appears to be set 11.5GB max right now.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    4 months ago

    Hi steierle - we can look into this with you. Please send us a private message so we can get some account information and go from there

    • norimatsufamily's avatar
      norimatsufamily
      Neighbour
      22 days ago

      We have exactly the same issue with our account. We have 580GB shared data but every month Telus sends me a notification of data limit at 2GB and I have to turn my data back on each time. There seems no way to remove this limit on our side.

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