Forum Discussion

steierle's avatar
steierle
Neighbour
4 months ago

Data limits

My son and I share 400 GB of data.  However, there seems to be some sort of limit (see picture) and when my son reaches that limit of 11.5GB - it turns off his access to the Data.  I have to log in a...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
4 months ago

Hi steierle - we can look into this with you. Please send us a private message so we can get some account information and go from there

norimatsufamily's avatar
norimatsufamily
Neighbour
22 days ago

We have exactly the same issue with our account. We have 580GB shared data but every month Telus sends me a notification of data limit at 2GB and I have to turn my data back on each time. There seems no way to remove this limit on our side.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    21 days ago

    Hi norimatsufamily and steierle - we can assist with fixing this issue on our side. We will send you a private message to assist further

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