Forum Discussion

steierle's avatar
steierle
Neighbour
4 months ago

Data limits

My son and I share 400 GB of data.  However, there seems to be some sort of limit (see picture) and when my son reaches that limit of 11.5GB - it turns off his access to the Data.  I have to log in a...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
4 months ago

Hi steierle - we can look into this with you. Please send us a private message so we can get some account information and go from there

  • norimatsufamily's avatar
    norimatsufamily
    Neighbour
    20 days ago

    We have exactly the same issue with our account. We have 580GB shared data but every month Telus sends me a notification of data limit at 2GB and I have to turn my data back on each time. There seems no way to remove this limit on our side.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      20 days ago

      Hi norimatsufamily and steierle - we can assist with fixing this issue on our side. We will send you a private message to assist further

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