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Bradfochesato's avatar
Bradfochesato
Neighbour
20 days ago

Connections charges not disclosed

've been with Bell for a years now was sick of their constant fee changes, undisclosed costs, which constantly required calling and negotiating back down to my prior agreed price. Instead of renewing with them I took a chance on Telus and brought my own device. I called to arrange a new bring your own device plan and was NOT told that they were going to be charging me a $80 connection fee. In fact t I was told that such fees didn’t apply to online/phoned applications and even if they did they could waive it to get me to switch from Bell. Had i known this fee would apply, i would have just gone back to Bell as they offered me a better plan and said there would not be a connection fee if I stayed.  It's quite ridiculous how they make the 'new plan' sound so good but they don't tell you about all those other charges beforehand I am irate and am considering withdrawing my services and going somewhere else as this is the exact sort of thing I was trying to leave behind with Bell. 

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