Forum Discussion

Farmer1976's avatar
Farmer1976
Friendly Neighbour
3 years ago

Bring it back program is a joke

I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged m...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

As has been discussed above, multiple notifications are sent out in advance of the term ending. Did you not receive any before your bring it back period ended?

Penguyen's avatar
Penguyen
Neighbour
2 years ago

I did not receive any by either email or text

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Gotcha. You should've definitely been sent notifications that your Bring it Back period end date was approaching. Give our Mobility team a call at 1-866-558-2273 and they'll be able to investigate!

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