Forum Discussion
Bring it back program is a joke
I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged m...
Same here and its so infuriating. I got an email stating that my bill is $240 owing and when I go in person to dispute and called, I got pretty much an "oh well" from both.
Honestly thought telecommunication companies were becoming less shady but I guess im just naïve
A-B
Community Manager
Community ManagerAs has been discussed above, multiple notifications are sent out in advance of the term ending. Did you not receive any before your bring it back period ended?
- Not a single voicemail or text regarding my bring it back ending. Promos and bill payment reminders but I knew nothing until it was charged to my bill. Every single Telus employee has stated their hands were tied and two agreed that I should probably go to another carrier. I have never seen a company so willing to lose customers. I have found out that Rogers has a different policy and they allow for the phone to be brought back even after it’s been charged to a customers bill something Telus should consider if they care about their customers.
I did not receive any by either email or text
- A-B
Gotcha. You should've definitely been sent notifications that your Bring it Back period end date was approaching. Give our Mobility team a call at 1-866-558-2273 and they'll be able to investigate!
