Forum Discussion
Bring it back program is a joke
I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged m...
Same here and its so infuriating. I got an email stating that my bill is $240 owing and when I go in person to dispute and called, I got pretty much an "oh well" from both.
Honestly thought telecommunication companies were becoming less shady but I guess im just naïve
- A-B
Community Manager
As has been discussed above, multiple notifications are sent out in advance of the term ending. Did you not receive any before your bring it back period ended?
- Not a single voicemail or text regarding my bring it back ending. Promos and bill payment reminders but I knew nothing until it was charged to my bill. Every single Telus employee has stated their hands were tied and two agreed that I should probably go to another carrier. I have never seen a company so willing to lose customers. I have found out that Rogers has a different policy and they allow for the phone to be brought back even after it’s been charged to a customers bill something Telus should consider if they care about their customers.
I did not receive any by either email or text
- A-B
Gotcha. You should've definitely been sent notifications that your Bring it Back period end date was approaching. Give our Mobility team a call at 1-866-558-2273 and they'll be able to investigate!
